Your ID card contains important information including contact information for IMG should a medical emergency arise. We recommend that you carry it with you at all times.

Complete Proof of Claim must be received by IMG prior to making any benefit determinations. Proof of Claim is defined within your plan or Certificate of Insurance. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional information is required to complete the Proof of Claim, processing will be delayed. The insured will receive an Explanation of Benefits indicating what is needed for further consideration. Failure to comply may result in the insured’s claim being closed for lack of response.

Do you know if any type of travel insurance coverage is included with your credit card? How about your health care policy? Maybe your homeowner’s plan? Medicare?

Travel insurance is designed to provide coverage where none exists, or at least fill in major gaps that exist in other types of insurance programs. Coverage gaps are caused by a complete absence of coverage, deductibles, exclusions, coinsurance or co-payment penalties. Review your personal credit card, health, homeowner’s and other insurance programs that you already own to make an informed decision about the purchase of travel insurance.

Check your other insurance carefully to understand what benefits are offered with your credit card and how those benefits are activated. Airlines, cruise lines, hotels, tour operators have cancellation penalties. A discussion with your travel agent will help you become aware of your financial exposure should the unexpected happen.

The perils protected against are listed in your plan document. These perils are similar to the trip cancellation perils except they provide coverage once you depart for your covered trip. The insured is reimbursed for unused non-refundable travel arrangements plus additional transportation costs.

With an international health plan from IMG, you have medical coverage worldwide. Our plans give you the freedom to choose your own health care provider wherever you are in the world.To view IMG’s exclusive provider list, visit the Find A Doctor page in the myIMG member area.

Coverage begins at 12:01 a.m. on the day after the date the appropriate payment for this plan is received. This is your “Effective Date” and begins the trip cancellation benefits. Most other coverages begin when you depart on the first travel arrangement for your trip.