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COVID-19 CORONAVIRUS

Travel Insurance FAQ’s

There is no cover if you travel anywhere that is contrary to FCO or local
Government (Country Travelling from or to) advice.

Yes, there is cover for Emergency Medical Treatment and accommodation costs
if you are required to isolate.

If your policy has been purchased prior to advice changing and you have not yet
departed, then your policy will no longer provide any cover whatsoever, any
refund should be sort directly from the travel company or airline.
Providing no claim is to be made, we can offer to defer period of cover under
your policy for rescheduled trips, providing we are notified before the start of
the original trip.

If your policy has been purchased prior to advice changing and you have
already departed, then there is cover under the policy.

Yes, providing you are all insured with us and are all subject to quarantine. You
must be able to provide medical evidence from the treating doctor or local
authority to confirm the quarantine order.

If you are diagnosed with Coronavirus and are unable to travel, there would be
cover for cancellation, you would require confirmation from the doctor that you
are unable to travel and reason why

There would be cover for cancellation if you were to be denied boarding due to
temperature check or testing positive at the airport, you will require written
confirmation from the airline.

There is no cover for cancellation if my Country of Residence or Country
travelling to goes back into Lockdown. Refund / Rescheduling should be sought
via the Travel Company / airline.

You are covered under the policy ( Catastrophe cover ) to return home if you
cannot continue with your trip.

Providing you have medical evidence that you have been diagnosed with or
directly exposed to Coronavirus, there would be cover for accommodation.

If you are refused entry due to a high temperature and forced into isolation,
you are covered for the accommodation costs under the policy
( Catastrophe cover )

You are covered for cancellation or curtailment if a close relative ( as defined
under the policy ) is diagnosed with Coronavirus.

There is no cover for the cost of tours, excursions, or events you are forced to
cancel for whatever the reason for the cancellation.